Privacy Policy for LOOP Wellbeing
Last updated: July 2025
1. Introduction Welcome to LOOP Wellbeing ("we", "us", "our"). We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, share and safeguard your data when you visit loopwellbeing.com.au ("the site").
2. What we collect
Personal details you give us: Name, email, phone number and any other information you provide when you book a session, subscribe to our newsletter or contact us.
Payment and billing data: Credit card details or other payment info you supply when you make a purchase.
Usage data: Pages you view, links you click, session length and device details. We collect this through cookies and similar tools.
Communication data: Emails, chat transcripts or other messages between you and our team.
3. How we use your information We use your data to:
Provide and manage therapy sessions, workshops and digital products.
Send booking confirmations, reminders and follow-ups.
Improve our site and services based on usage patterns.
Send marketing emails if you opt in. You can unsubscribe at any time.
Comply with legal obligations.
4. Cookies and tracking We use cookies and web beacons to understand how you use our site and to personalise your experience. You can disable cookies in your browser settings, but some features may stop working.
5. Sharing and disclosures We do not sell your personal data. We may share it with:
Service providers who help us run the site, process payments or send emails.
Legal authorities if we must comply with a legal obligation.
Acquirers if LOOP merges or is sold. In that case, we will notify you.
6. Data security We maintain technical and organisational measures to protect your data from unauthorised access, loss or misuse. However, no system is 100% secure.
7. Your rights Depending on where you live, you may have the right to:
Access or correct your personal data.
Request deletion or restriction of processing.
Object to our use of your data.
Obtain a copy of your data in a portable format.
Withdraw consent for marketing messages.
If you'd like to exercise any of these rights, email us at info@loopwellbeing.com.au.
8. International transfers Your data may be stored or processed outside your country. Where required, we ensure it is treated securely under data protection laws.
9. Children Our services are not aimed at children under 16. We do not knowingly collect their data. If you believe we have, please contact us and we will promptly delete it.
10. Changes to this policy We may update this policy when our practices or legal requirements change. We'll post the new version on this page and update the date above.
11. Contact us If you have any questions or concerns, reach out to: info@loopwellbeing.com.au
LOOP Wellbeing Email: info@loopwellbeing.com.au Address: 23 Halsey Street, Balnarring, 3926
Thank you for trusting LOOP with your information. We value your privacy and are here to answer your questions.